General Terms and Conditions (GTC)
Important information: Please note that the current imprint of this website is a mandatory part of these terms and conditions.
1. Introduction and Scope of Application
These General Terms and Conditions (hereafter referred to as “Terms of Use”) govern the legal relationship between the company Ing. Andreas Frankl, B.Sc. as an Austrian Single Person Enterprise (e.U.), hereafter referred to as "Provider", registered at the address provided in the imprint, and its customers, including both business entities and private individuals (hereafter referred to as "Users"). By using this website, accessing its content, concluding contracts, placing orders or engaging in any services offered through this platform, the User agrees to comply with these Terms of Use. The scope of these terms extends to all services and content provided on the website, including but not limited to online courses, masterclasses, personalized training sessions, downloadable materials, blog posts and any other knowledge-transfer activities offered.
Applicability, recognition and defence clause
These Terms apply to all Users, whether they act in a private capacity or as representatives of a company. In case of any conflicting terms in the User's own general terms or conditions, the User's own general terms or conditions will not apply unless expressly agreed upon in writing by the provider (Ing. Andreas Frankl, B.Sc.). These General Terms and Conditions also apply to all future service or content utilization and contractual relationships and meanings, even if no express reference is made to them in additional contracts or contents. The current version of the General Terms and Conditions of this website at the time the contract is concluded or the content is consumed shall apply. The provider contracts exclusively on the basis of these GTCs.
Description of the company
The Provider offers a wide range of knowledge-transfer services, including but not limited to online courses, masterclasses, personalized training sessions, and educational content tailored to entrepreneurs, startups, and other relevant business professionals. These services are designed to provide users with skills in financial planning, business development, and other specialized topics. The Provider reserves the right to expand or modify its offerings.
Scope of application
These services are available to all individuals and business entities (Users) from various regions worldwide, subject to the restrictions of each specific country. The Provider’s services and contents comply with Austrian laws and are offered where legally permissible. Users are responsible for ensuring their access and participation in these services and contents are not restricted by local regulations, sanctions, or other legal constraints. The scope of these terms extends globally, wherever the Provider’s services and contents are accessible. However, the Provider reserves the right to restrict its services and access to its content at any time and wherever it deems necessary.
Approval and acceptance of the Terms of Use
The user accepts these terms and conditions and declares his agreement with them whenever he places an order, concludes a contract or an order or booking, or consumes content of any kind on this website. The contracting parties agree to the exclusive application of Austrian law.
2. Object of Contract and Conclusion of Contract
The object of this website is the provision of educational and training services and content by the Provider, as well as any knowledge-transfer activities and associated services and contents. These services and contents include, but are not limited to, online courses, masterclasses, personalized training sessions, workshops, and other educational content aimed at improving skills in areas such as financial planning and entrepreneurship. The services may be expanded or modified at the discretion of the Provider to include further offerings, as well as limited or terminated if needed.
Internet presence
The product, training, content and course presentations on the website do not constitute an offer in the legal sense. In any case, the product, content, course and training descriptions contained on the website do not constitute binding offers on the part of the provider, but serve to submit a binding offer by the user. It is an invitation to the user to submit an offer by himself. The user submits the offer in the legal sense by entering their name and address, thereby also placing an order. A confirmation of receipt of the order is sent together with the acceptance of the order immediately after it has been sent by an automated or non-automated e-mail. The (purchase) contract is concluded with this e-mail confirmation.
Order process
In the overview of the provider's offer on this website, the user can select, save and then order the service(s), training courses, courses or masterclasses they require. They can also access the blog and its content on the website. By clicking on a clearly labelled button, the user can then place a paid order for the saved selection. The user must enter their billing/delivery address and the desired payment method. When selecting an external payment service (e.g. PayPal), the user is redirected to the external website of the respective payment service provider. Before the order is submitted, the data relevant to the order is summarised once again in an order overview. The user is free to check his details in the order overview again and correct them if necessary before sending his order to the provider by clicking on a clearly labelled button. By submitting this order, the user makes a binding offer to purchase the services, coureses, masterclasses or content selected by him. The order confirmation equals the conclusion of contract.
Blog Content
In addition to the educational services offered, the Provider also maintains a blog, which provides Users with supplementary content on topics related to financial planning, entrepreneurship, business development, startup management and other relevant subjects. The information provided in the blog is intended for general informational purposes only and does not constitute professional advice or consultancy. The blog content is designed to complement the knowledge offered in the courses and masterclasses, and while every effort is made to ensure the accuracy, completeness and correctness of the information, the Provider cannot guarantee its completeness or applicability to individual circumstances. Users are encouraged to seek personalized advice from qualified professionals for specific business or financial concerns. The use of any information provided in the blog is at the User’s own risk.
The meaning of "Lifetime Access"
It is hereby stated that the term ‘Lifetime Access’ to the services, courses, masterclasses and content of any kind offered on this website refers to the lifetime of the respective offer. Under no circumstances does Lifetime Access refer to the lifetime of the user or the provider or their companies or organizations. As the courses and masterclasses offered, where lifetime access is provided where applicable, are a digital product, users have full access to all materials, content, videos and resources the moment they complete the checkout. From this moment on, the contract has been fulfilled by the provider. If the provider terminates an affected offer, the user will have had access to the affected service or content until the end of the offer in the case of Lifetime Access and will also have access to the documents beyond this time due to the possibility of downloading or saving the course materials. Users have no right to continue to have access to the services even after they have been terminated by the Provider, as the lifetime of these services has then come to an end. However, if users have booked a course or masterclass with an access option of more than 3 months or with lifetime access within 3 months before the end of a course or masterclass, the provider will give them a revocable option to cancel their related contract and receive a refund of the amount paid.
Note on the services offered on this website
The services provided are educational in nature and do not constitute management consulting or advisory services as defined by Austrian law (§ 94 Z 74 GewO) or any applicable international regulations. The Provider does not engage in business analysis or individual consulting tailored to specific companies or business needs. Instead, the services are based on a standardized, pre-defined curriculum and are designed to provide general knowledge transfer. While the personalized training sessions may address user-specific cases or questions, they remain within the framework of the course material and do not constitute consultancy. Further information on that can also be found in the imprint, which is an integral part of these General Terms and Conditions.
Correctness and completeness
The provider is constantly developing the services an dcontent of this website and endeavours to provide correct, complete, accurate and up-to-date information. Unfortunately, no liability can be accepted for the correctness, completeness, accuracy and actuality of all content and services provided on this website, especially for that provided by third parties. If you notice any problematic or illegal content, please contact us immediately. You will find the contact details in the imprint, which is an integral part of these General Terms and Conditions.
Additional Training Sessions
Additional training sessions serve to deepen and clarify the content covered in the masterclasses. These sessions are designed to reinforce the material and provide further explanations or examples. However, they do not constitute individual business consulting. The focus remains exclusively on the established training curriculum, and no tailored advice for specific business circumstances will be provided.
Right to make changes
The Provider reserves the right to amend, expand, modify, limit, terminate or adjust the content, timing, or delivery of its services, courses, masterclasses or trainings for technical, pedagogical, financial, personal, entrepreneurial or legal reasons at any time.
3. Registration and service delivery
To access certain services provided by the Provider, such as online courses, masterclasses, and personalized training sessions, Users may be required to register and create an account on the platform. In addition, they must provide the necessary Internet stability and connection, as well as the necessary hardware and computer requirements themselves. All content, courses and services on this website have been optimized for the use on laptops and PC screens and are not intended for use on smartphones, although this is also possible.
Registration Requirements
During the registration process, Users must provide accurate, complete, and up-to-date information as requested by the registration form. The User is responsible for ensuring the accuracy of the provided details and for updating them when necessary. The Provider reserves the right to suspend or terminate any account if false, incomplete, or outdated information is provided, or if there is a breach of the Terms of Use. The User is also responsible for maintaining the confidentiality of their account credentials, including passwords, and for all activities that occur under their account. Any unauthorized use of the account must be immediately reported to the Provider. The Provider cannot be held liable for any loss or damage arising from unauthorized account use. Furthermore, each individual user, i.e. each individual person, may only operate one account and may not disclose their access data or share it with other persons or companies. Any violation will be regarded as a breach of contract and may result in immediate suspension and possible legal action.
Service Delivery
The services provided by the Provider are primarily delivered online through various formats such as pre-recorded videos, live streaming sessions, downloadable resources, and other on-demand or live materials and ressources. These educational offerings are designed to allow flexibility in the User’s learning schedule. However, the Provider does not guarantee the availability of specific content at all times and reserves the right to modify, update, or discontinue certain services or materials as necessary. For some courses and masterclasses, “Lifetime Access” may be offered. It is understood that "Lifetime Access" refers to the duration for which the specific course, masterclass, or content is made available by the Provider. This does not imply an indefinite period but instead covers the active lifespan of the specific course or masterclass. The Provider reserves the right to discontinue or remove any course or masterclass, and such removal will not constitute a breach of the terms by the provider. The meaning of Lifetime Access is also described more in detail in point 2 of this General Terms and Conditions whereby the related contents listed under point 2 supplement the contents listed here analogously.
Educational Content
The educational materials provided through this platform may include, but are not limited to: videos, audio recordings, downloadable resources (such as PDFs, worksheets, and templates), quizzes, and interactive exercises. These materials are made available to support knowledge transfer and skill development. The User may access these resources on a non-transferable, non-exclusive basis and is prohibited from sharing, distributing, or reselling the content unless explicitly permitted by the Provider. Any supplemental resources provided, such as templates or worksheets, are for personal use only and are not to be shared publicly or commercially without prior written consent from the Provider. Additionally, Users are prohibited from modifying or adapting any of the provided content for commercial purposes.
4. Right of Withdrawal, Cancellation, and Refund Policy
As the services offered by the Provider primarily consist of digital content, the general statutory right of withdrawal of 14 days does not apply. By purchasing any digital products (such as online courses, masterclasses, or downloadable materials) through the platform, the User gains immediate and full access to the content upon payment. At this point, the contract is deemed fulfilled by the Provider and the User has already received his service in complete form, meaning that the right of withdrawal is forfeited once access has been granted to the purchased content. Users declare their explicit consent to this by making a purchase. However, the Provider may, at their sole discretion and on a goodwill basis, consider individual refund requests based on specific circumstances, which are described below.
Possibility to withdraw from online courses and masterclasses
Users who wish to inquire about an individual refund requests are encouraged to contact the Provider directly. This is not a binding obligation on the part of the Provider and is assessed on a case-by-case basis.
Withdrawal rules for personalized training sessions and other customized services
For personalized training sessions, the service is considered fulfilled once the scheduled session has been completed. Therefore, no withdrawal or cancellation rights apply once the session has been delivered in full. For other customized services such as keynote speeches or lectures, there is no possibility of cancellation from the time of booking, as the preparation for these services begins immediately after the booking is made and the booked service and the expenses for the provider have already been incurred. However, the Provider may, at their sole discretion and on a goodwill basis, consider individual refund requests also in this situations.
Additional cancellation policy for courses and masterclasses
Users who have purchased a course or masterclass with an access duration of more than 3 months or lifetime access retain the right to cancel their subscription and request a refund if their purchase was made within 3 months of the scheduled end date of the course or masterclass. In such cases, the Provider will honor a withdrawal and issue a refund based on the amount paid, provided that the User has not already consumed a substantial portion of the content. This is a voluntary concession by the provider and can be revoked at any time or decided on a case-by-case basis. Cancellations for courses or masterclasses must be made in writing via email to the Provider, and refunds will be processed within a reasonable period following confirmation. The Provider reserves the right to deduct fees for content already accessed or used by the User when determining the final refund amount. The provider may also charge a processing fee for handling a cancellation. This additional cancellation policy is also described more in detail in point 2 of this General Terms and Conditions whereby the related contents listed under point 2 supplement the contents listed here analogously.
Refunds and Reimbursements
All refund requests must be submitted via email to the Provider. Refunds for cancellations that meet the criteria outlined in these Terms will generally be processed via the original payment method used by the User, or by any other payment method accepted by the user. The User acknowledges, that any refund will be subject to potential deductions for content accessed or consumed prior to the cancellation request, or by processing fees. Refunds for personalized training sessions are not available once the session has been completed, except in cases where the service was not delivered as described or failed to meet reasonable expectations. The Provider reserves the right to refuse refund requests that do not meet the criteria outlined in these Terms and Conditions.
5. Prices, Payment Terms, and Billing
This section contains in particular information on prices, payment terms and invoicing.
Prices and Currencies
All prices for the services and products offered on this platform, including but not limited to online courses, masterclasses, and personalized training sessions, are quoted in euros (EUR) and include applicable taxes, unless explicitly stated otherwise. The Provider reserves the right to charge in other currencies, depending on the User's location or preferences, or due to currency exchange fluctuations. Any such change will be communicated prior to the conclusion of the transaction. Price errors are reserved. If the correct price of a service or content is higher than the one listed, the Provider will contact the User to inform them of the correct price. The contract will only come into effect if the User agrees to purchase the service at the actual price. Should the correct price be lower, the lower price will automatically be applied.
Payment Methods
The preferred method of payment is via credit card. The Provider, however, reserves the right to accept additional payment methods such as direct debit, PayPal, or other online payment systems. The accepted methods may be changed at any time and will be displayed during the checkout process. All payments must be completed before access to the services is granted, unless otherwise agreed upon in writing. Payment details are transmitted securely over the Internet during the order process. At no point does the Provider have direct access to the User's payment data, as all financial transactions are processed exclusively by the chosen Payment Service Providers. Users can review the respective privacy policies of these providers on their official websites.
Payment Terms and Due Dates
Payment for all services and products is due in advance unless an alternative payment arrangement has been expressly agreed upon between the User and the Provider. Custom arrangements, such as installment plans or payment after the service was consumed fully, are possible but must be negotiated on a case-by-case basis. Any deviations from the standard payment terms must be confirmed in writing by the Provider.
Late Payments
In the event of a payment delay, the Provider is entitled to charge default interest at the statutory rate, beginning from the date the payment was due. Additionally, the Provider may charge reminder fees starting from the first reminder. Continued non-payment may result in restricted access to services or the suspension of the User’s account until the outstanding balance is settled.
Invoicing and VAT
All invoices issued for services or content offered by the Provider will include a detailed breakdown of the charges, including any applicable taxes. Unless otherwise stated, all prices listed on the platform are inclusive of 20 % Austrian Value Added Tax (VAT). For Users located outside of the European Union or in jurisdictions where VAT does not apply, the final price may vary based on the applicable tax regulations. Users from other EU member states who provide a valid VAT identification number during the purchase process may be eligible for VAT exemption under the reverse charge mechanism, in compliance with Austrian tax law. The Provider reserves the right to adjust invoices accordingly and to provide electronic invoices unless a physical copy is specifically requested.
6. Usage Rights for Digital Content
Upon purchasing or accessing digital content provided by the Provider, the User is granted a non-exclusive, non-transferable, and revocable license to use the content strictly for personal, non-commercial purposes. The digital content, including but not limited to online courses, masterclasses, videos, downloadable resources, and other materials, may only be used by the User who has purchased or otherwise legally obtained access to the content. Sharing, distributing, sublicensing, or otherwise transferring access to the content to third parties, whether for commercial or non-commercial purposes, is strictly prohibited. Users are not permitted to modify, reproduce, publish, display, perform, distribute, or create derivative works based on the content without the explicit written consent of the Provider. Any unauthorized use of the content may result in the termination of access and legal action.
Intellectual Property and Copyright
All content available on the Provider’s platform, including but not limited to texts, images, videos, downloadable resources, and training materials, is protected by copyright and other intellectual property laws. The ownership of all intellectual property rights related to these materials remains with the Provider or the original content creators where applicable. No content, in whole or in part, may be copied, reproduced, modified, published, transmitted, or otherwise exploited without prior written consent from the Provider. Users acknowledge that the unauthorized use or distribution of copyrighted materials is illegal and may result in civil and/or criminal penalties. The User agrees to use the content in a lawful manner that respects the intellectual property rights of the Provider and other content creators.
Termination of License
The Provider reserves the right to terminate or revoke the User's license to access or use the digital content if any terms of this agreement are violated. In the event of termination, the User must immediately cease all use of the content and delete or destroy any copies they have in their possession. In addition, the user undertakes to pay damages in the event of unlawful behavior in this respect.
7. User Responsibilities
The User agrees to take all reasonable steps to protect the content from unauthorized access or distribution. This includes, but is not limited to, not sharing login credentials or other access details with third parties. Any breach of these conditions will be considered a material violation of the agreement, and the Provider reserves the right to take appropriate action, including legal recourse.
Secure Handling of Login Credentials
The User is responsible for maintaining the confidentiality and security of their login credentials, including but not limited to usernames and passwords, used to access the Provider’s platform and digital content. The User agrees not to disclose or share their credentials with any third party, and to take appropriate measures to prevent unauthorized access to their account. If the User becomes aware of any unauthorized use or security breach, they must notify the Provider immediately. The Provider cannot be held liable for any damages resulting from the unauthorized use of the User's account if the User has failed to protect their credentials.
Prohibited Uses and Activities
The User agrees to use the Provider’s content and platform solely for lawful purposes and in accordance with these Terms of Use. The following actions are strictly prohibited:
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Reproduction and Distribution: The User may not copy, reproduce, distribute, share, or transmit any content, including but not limited to videos, documents, or downloadable resources, to third parties in any form.
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Modification of Content: The User may not modify, adapt, or create derivative works based on the content provided by the Provider.
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Commercial Use: The User may not use any of the content or services provided for commercial purposes, including but not limited to selling, reselling, or sublicensing the content.
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Unauthorized Access: The User may not attempt to gain unauthorized access to any part of the platform or digital content, including hacking or bypassing security measures.
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Inappropriate Use: The User agrees not to engage in any activity that could harm the platform, interfere with its functionality, or infringe on the rights of other Users or the Provider.
Any violation of these provisions may result in the suspension or termination of the User’s account, and the Provider reserves the right to take legal action in response to any unauthorized use or breach of these responsibilities.
8. Warranty and Disclaimer of Liability
The training content, including but not limited to courses, masterclasses, and personalized coaching sessions, is provided for general educational purposes only. The content is not intended to constitute individualized advice, consultation, or guidance for specific business situations. The Provider assumes no responsibility for financial, business, legal or personal decisions made by Users based on the information provided in the courses or training sessions. The training materials are designed to offer a general understanding and are intended for personal use and learning purposes. Each business and founder may have unique requirements based on their business model, products, and objectives, and the responsibility for the practical application of the learned content lies solely with the User.
Disclaimer of Liability for Training Content
The Provider makes no guarantees regarding the accuracy or completeness of the information in the courses, trainings, contents, sessions, and other materials and ressources. Users are informed that financial and legal regulations, particularly in areas such as financial modeling, may vary between different countries and jurisdictions and may change over time. Consequently, the Provider cannot ensure that the content is always up to date or fully applicable in every jurisdiction. Users should consult local legal or financial experts to ensure compliance with local regulations. It is also expressly stated that the services offered do not constitute management consulting or individual advisory services as defined by Austrian law.
Limitation of Liability
The Provider's liability is limited to willful misconduct and gross negligence. The Provider shall not be held liable for slight negligence or any indirect damages, including but not limited to loss of profit, business interruptions, or financial losses incurred due to the use or application of the course or training content. In cases of gross negligence or intent, liability is limited to the actual direct damages suffered by the User, and only if this can be proven to have been caused directly by the provider's services.
No Guarantee of Results
No guarantee of success or specific outcomes is provided for the application of the learned content. The Provider does not warrant that Users will achieve particular business or financial results as a consequence of participating in the training, courses, or sessions. The effectiveness and success of the applied knowledge depend on numerous factors outside the Provider's control, including the individual effort and business environment of the User.
Warranty Information
Unless otherwise expressly stated, all warranty claims shall be governed by the applicable statutory provisions. The Provider offers no warranties beyond those required by Austrian law. Any claims of defects must be notified promptly, and the statutory period of warranty shall apply.
Exclusion of Liability for Third-Party Content and Technical Disruptions
The Provider assumes no responsibility for the accuracy, legality, or completeness of third-party content, including links or references included in the provided materials. The Provider is also not liable for technical disruptions, such as server outages, data loss, or compatibility issues with certain software or hardware systems, which may affect access to the platform or its content.
9. Term of Contract and Termination
The duration of access to course materials is determined by the specific booking offer at the time of purchase.
Contract Duration
Users are granted access for the time period specified in the course or masterclass description, but in any case, access will be available for at least 3 months from the time of purchase. "Lifetime access" refers to the lifetime of the course or masterclass itself, meaning that access is granted as long as the course continues to be offered, maintained, or serviced by the Provider. If a course is discontinued, removed, or no longer supported, access will end at that time. The Provider reserves the right to discontinue courses or content at its discretion.
Termination
As a general rule, no termination option is available for one-time payment agreements, as Users pay a one-time fee to access the content. Currently, no subscription services are offered. However, the Provider reserves the right to introduce subscription-based services in the future, which may include specific cancellation terms and conditions. In cases where a User has purchased a course with a lifetime access option or an access period of more than three months, and the course or masterclass is scheduled to end within three months of the purchase date, the User may cancel the agreement within this three-month period and request a refund for the amount paid.
10. International Provisions and Currency Conversion
For all Users, including international customers, these Terms of Use and any contractual relationship established with the Provider are governed exclusively by the laws of the Republic of Austria, without regard to conflict-of-law principles.
Applicable Law for international customers
International customers expressly agree that Austrian law shall apply, and any disputes arising out of or in connection with these Terms of Use shall be subject to the exclusive jurisdiction of the competent courts in Graz, Austria. Court hearings under this agreement shall be held in German.
Currency Conversion
All prices for services, including courses, masterclasses, and other offerings, are generally listed in Euros (EUR). The Provider reserves the right to charge in other currencies as necessary or convenient, depending on the User’s location or payment method. Users from countries with different currencies are responsible for any currency conversion fees or exchange rate differences that may apply. Additionally, international payments may incur additional transaction fees, depending on the payment service provider or financial institution used by the User. Such fees are the responsibility of the User.
Potential Language Barriers
All training materials, courses, and other content and services offered by the Provider are offered primarily in English. It is the responsibility of the User to ensure that they fully understand the content in the provided language. The Provider is not responsible for any misunderstandings, errors, or omissions that may result from language barriers. Users who require translations or interpretations must arrange these services at their own expense, and the Provider assumes no liability for inaccuracies in third-party translations.
11. Privacy Policy
The terms related to data privacy are governed by the Privacy Policy, which is available in its most current version on the Provider’s website. The personal data provided by Users will not be shared with third parties unless it is necessary for the fulfillment of contractual obligations, such as payment processing or delivery of services. The Provider makes available all relevant information on the collection, use, storage, and processing of personal data, as well as the User's rights under applicable data protection laws, including the GDPR, within the Privacy Policy. The Privacy Policy, as it exists at the time of contract conclusion, forms an integral part of these Terms of Use. The individual provisions of the Privacy Policy apply as if they were explicitly stated within these Terms here. Regarding the application of training materials and content, all data protection obligations rest with the User.
Confidentiality
The Provider is committed to maintaining the confidentiality of any personal and business-related information obtained during the provision of services. All participants in training sessions, courses, or masterclasses are likewise obligated to keep any confidential information shared by the Provider or other participants private. Participants must not share, distribute, or disclose any confidential materials, course content, or proprietary business information without prior written consent. This includes, but is not limited to, sensitive business strategies, personal data, and any non-public information provided during the services.
12. Changes to the General Terms and Conditions
The Provider reserves the right to modify or update these General Terms and Conditions (hereinafter referred to as "GTCs") at any time without prior notification. For any new contracts, the version of the GTCs applicable at the time of the contract conclusion shall apply. For the consumption of content, including but not limited to blog posts, resources, videos, and materials in training sessions and masterclasses, the version of the GTCs in effect at the time the content is accessed shall apply. Users are responsible for keeping themselves informed about the latest version of the GTCs. Any changes that directly affect existing contracts will be communicated to Users via the last known email address on file. If no objection is made within two weeks of receiving the notification, the amended GTCs shall become part of the contractual relationship. If a User does not agree with the changes, they must notify the Provider in writing or text form within the two-week period.
13. Severability Clause
If any provision of these General Terms and Conditions (GTCs) is found to be invalid, void, unlawful, immoral, or unenforceable, the validity of the remaining provisions and contracts, which are based on these GTCs, shall not be affected. The invalid, void, unlawful, immoral, or unenforceable provision shall be replaced with a provision that comes closest to the original intent of the parties in legal and economic terms, within the limits of what is legally possible. The same applies in the event of any gaps in the GTCs.
14. Miscellaneous Provisions
The following points are also an integral part of the GTCs:
Applicable Law and Jurisdiction
All disputes arising from or in connection with these General Terms and Conditions (GTCs), as well as any services, content, or contractual relationships stemming from this website, are subject exclusively to Austrian law, excluding its conflict of law provisions. The place of jurisdiction for all legal disputes is the competent court in Graz, Austria.
Contract Language
Even if the contract is concluded in English, the legal language for any disputes remains German. All legal documents, including these GTCs, are interpreted under Austrian law, with the German version prevailing in case of ambiguities or discrepancies.
Mediation Clause
In the event of disputes or disagreements arising from or in connection with these GTCs, services, content, masterclasses, contracts, or any other aspect related to this website, the parties agree to undertake mediation before initiating legal proceedings, provided the disputed amount exceeds 1,000 EUR net. Mediation shall be conducted by an independent, qualified third party, either online or in-person in Graz, and may take place in German or English. Only if mediation fails may the parties proceed to court.
Force Majeure
The Provider is not liable for any failure to fulfill obligations under these GTCs due to causes beyond their control, including but not limited to natural disasters, pandemics, government actions, wars, civil disturbances, or technical failures (force majeure). In such circumstances, services may be delayed, adjusted, or canceled without liability to the Provider.
Affiliate Marketing and Advertising
The Provider may offer affiliate links or advertising opportunities on the platform. In such cases, any content containing affiliate links will be clearly marked, and users should assume that the Provider may receive a commission for purchases made through these links. Advertising content will also be identifiable and separate from educational content.
Feedback and Reviews
Users are invited to provide feedback or leave reviews via the contact form located in the website footer. Any submitted feedback may be used by the Provider for improving services or for marketing purposes, with due acknowledgment of user anonymity unless otherwise agreed.
Integration of the Imprint and Privacy Policy
The current versions of the website’s Imprint and Privacy Policy are integral components of these General Terms and Conditions (GTCs). Users are encouraged to review these documents regularly for updates, as they govern the legal use of the platform alongside the GTCs.
Contact
For any inquiries, suggestions, or complaints, Users can contact the Provider through the contact form available in the footer of the website. The Provider will endeavor to respond to all communications in a timely manner.
15. Arbitration service and online dispute resolution
The EU Commission provides a platform for online dispute resolution on the Internet at the following link: http://ec.europa.eu/consumers/odr. This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved. The seller is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
Status/Applicability: As of 23 September 2024.
Download Link (PDF): cancellation form template (send to: office@andreas-frankl.com)